TunnelBear VPN Review

Wondering what makes TunnelBear VPN special? Let us help by pointing out where it excels and where it’s lagging behind other VPN providers. Afterward, you get to decide whether you want to use it. But before we break it down in detail, here’s a hint: This VPN provider is a great way to get a free VPN. Of course, you can also purchase a subscription eventually or from the get-go. Regardless of the payment plan you pick or even if you decide to opt for another VPN we reviewed, we’re just glad you want to hide your IP address. Now, let’s get into our TunnelBear VPN review.

TunnelBear VPN Features

Here are some of the features of TunnelBear VPN that make it tick:

Headquarters

TunnelBear VPN is based in Canada, which is part of the Five-Eyes Alliance. Even worse, it was purchased by McAfee in 2018. The country is also part of the Alliance, and the VPN provider falls under the United States jurisdiction. This would’ve been disastrous if it wasn’t for their privacy policy.

Server Base

TunnelBear has 2600+ servers in 25 countries worldwide. Although the number is fine, the server network is limited, which reduces the potential of bypassing location-based VPN blocks.

No-log Policy

TunnelBear VPN does not store logs of your activity or connection history while connected to any of their servers. Only basic data, required for payment and improvement of service, but not enough to identify you, is collected.

Encryption

TunnelBear VPN utilizes AES-256 military-grade algorithms with SHA-256 authentication to encrypt your Internet traffic.

Speed

The speed and latency are perhaps the most important part of our review of TunnelBearVPN. With that said, we automatically connected to a VPN server in our country (in Europe) and saw a download speed reduction of only 6%. The latency only rose by 5 ms. By connecting to a server in the United Kingdom, we experienced a shrink in download speed by 66%, while the ping increased six-fold. Unfortunately, the situation declined rapidly with a United States server. Download speed went down by 94%, while ping went up 12 times.

What about streaming?

Streaming speed while connected to a local VPN server is close to ideal. However, connecting long-distance, especially to the UK and US servers, makes streaming impossible. In the US we experienced permanent buffering, and SD/480p quality at best. Streaming was very limited in the UK too, up to 720p/HD quality.

Simultaneous Connections

TunnelBear VPN allows up to 5 concurrent VPN connections on one subscription.

IP and DNS leak test

When we used VPN test sites to check our VPN, we found TunnelBear VPN had no IPv4, IPv6, DNS, or WebRTC leaks.

Streaming Services Unblocking

We managed to bypass the Netflix VPN block in the US, Canada, and the UK. Additionally, the VPN provider unblocked the following services:

• Hulu
• Prime Video
• HBO Max

We weren’t able to unblock BBC iPlayer, ESPN, ESPN+, or Disney Plus.

Security protocols

TunnelBear VPN has only implemented IKEv2 (Windows and iOS) and OpenVPN (Windows, Android, and macOS). You cannot select a protocol manually, unfortunately.

Does TunnelBear Work in China?

Yes, TunnelBear works in China, but only when a GhostBear is enabled.

Additional Features

The following are some of the extra features of TunnelBear VPN:

P2P Traffic

TunnelBear VPN allows P2P traffic e.g. torrenting but doesn’t offer specialized servers for it.

Yearly Security Audit

Starting in 2017, a reputable security firm, Cure57, did an annual audit of TunnelBear VPN’s practices, infrastructure, codebase, and web and desktop apps. The VPN provider publishes results, and highlights which security flaws and data breaches they patched.

VigilantBear

VigilantBear is this VPN provider’s name for a kill switch feature. It will kill your Internet traffic if your VPN connection fails, preventing an identity and location leak.

SplitBear

SplitBear is their name for a split tunneling feature, allowing you to take certain apps outside of the VPN tunnel while keeping others in.

GhostBear

GhostBear is TunnelBear VPN’s obfuscation feature that akin to Stealth Mode in our Windscribe VPN review. It hides your VPN by scrambling data and making it look like a regular HTTPS connection, allowing you to circumvent VPN firewalls. Unfortunately, the added security also means your VPN speed is reduced.

Ad-Blocker

TunnelBear VPN’s built-in Ad-Blocker feature is effective at blocking ads, scripts, and malware you come across while browsing.

Customer Support

The VPN provider does not have 24/7 web chat Customer Support. They offer a bot that redirects to a knowledge base and support via e-mail and social media.

TunnelBear VPN Installation and User Interface

Both desktop and mobile TunnelBear VPN apps are easy to use and have a minimalistic, lime-green colored user interface. Connecting to a VPN requires a single click thanks to The Closest Tunnel feature, which connects you to the fastest (and closest) VPN server automatically. Moreover, you can enable Trusted Networks, which connects you to a VPN automatically when a trusted network is detected. Interestingly, mobile apps use bear sounds for notifications.

Compatibility

TunnelBear VPN has apps for Windows, Mac, Android, and iOS, and VPN browser extensions for Chrome, Opera, and Firefox. You can also install TunnelBear on your router, but can’t use it as a VPN for Linux, nor on consoles or Smart TVs.

TunnelBear VPN Pricing

We mentioned in the beginning that TunnelBear is one of the best free VPN software. It’s far from the best, though, with only 500 MB monthly, but the speed is identical to the paid version. As for the price of TunnelBear VPN, you can choose between:

• Unlimited. $3.33/month (license for one person)
• Teams. $5.75/month per person (business license with added Dashboard for billing and management).

You can pay with MasterCard, Visa, American Express, and Bitcoin.

Conclusion

During our TunnelBear VPN review, we were annoyed by the slow speeds and high ping when connected to international servers. While a drop in speed is normal, we couldn’t have anticipated such a significant one. It forced us to stick with local servers or those in nearby countries and prevented us from streaming in high resolutions. Consequently, gaming and torrenting were impossible. So, we quickly realized it’s a cheap, privacy-oriented VPN provider and concluded our review of TunnelBear VPN with a wish for improvements, mainly with multimedia and the implementation of a 24/7 web chat and a money refund guarantee.